[Precision Laboratories, Inc.]

ORDERING
FREQUENTLY ANSWERED QUESTIONS

WHAT ARE THE STEPS IN THE ORDERING PROCESS? WHAT IS AN IMPRESSION KIT?
Orders for custom-molded products require that you place two separate orders:

  1. When ordering a custom-molded product, you must first order an E-Z™ Impression Kit. This kit contains everything that you need to make impressions of your own ears, including detailed instructions and an order form to use when ordering products that require your impressions.
  2. After making your impressions, you will then send those impressions, your order form and payment to Precision Laboratories for processing of your custom order.
HOW LONG DOES THE ORDERING PROCESS TAKE?
Orders for impression kits are filled within one day of receipt of your order. Orders for custom earmolds are filled within one week of receipt of your order. Depending on the method of shipping that you select for each step, your order should be completed in one to three weeks.
WHAT COLOR EARMOLDS ARE AVAILABLE FOR THE FINAL PRODUCT?
Standard colors available for your final custom-molded* earmold product are as follows:

AquaBeigeBlackBlueBrownFuchsiaGreenOrangePinkPurpleRedWhiteYellow

In addition to the standard colors, you may also order Clear, which is colorless, or you may Swirl any number of the standard colors or add Sparkle to any standard color or Swirl. The combinations are endless.

* ER-20 Hi-Fi Plugs are not custom-molded and are available only as pictured (beige with white tips).

MAY I PURCHASE EARPLUGS (MUSICIAN'S PLUGS, SHOOTER'S PLUGS, ETC.) DIRECTLY FROM PRECISION LABORATORIES?
No. The only products available for direct purchase are ER-20 Hi-Fi Plugs, The Hearing Alarm, ER-4 MicroPro Earphones and certain Challenger™ custom-molded earphones.

The hearing healthcare professionals that we deal with sell our products either in combination with other products to help alleviate the symptoms associated with hearing loss or as stand-alone hearing protection. Direct sale of these products to you would not be fair to them.

We sell the ER-20 for evaluation in lieu of your purchase of custom-molded Musician's Earplugs from a qualified hearing healthcare professional. Our Challenger™ products are classified as communication devices, therefore we also sell these products directly.

I SEACHED YOUR ONLINE DATABASE AND FOUND NO LISTING FOR HEARING HEALTHCARE PROFESSIONALS IN MY AREA. NOW WHAT DO I DO?
Please search your local Yellow Pages under the heading "Hearing." Thousands of hearing healthcare professionals are listed in the phone book. These may be audiologists, hearing aid dealers or ear, nose and throat specialists. Precision Laboratories maintains a database of professionals who we have had contact with in the past, but we do not list every hearing healthcare professional nationwide.

Sometimes we are contacted by people who have searched our online database unsuccessfully, and would like us to refer a hearing healthcare professional in their local area. Unfortunately, the database that we search is the same database that you search. If our online database returns no results for you, contacting us for the same information is useless.

WHAT IF I DO NOT LIVE IN THE UNITED STATES?
Our online database lists only hearing healthcare professionals in the United States and its territories. If you reside outside the United States, you may purchase any of our products directly from Precision Laboratories. For products that require impressions, you have two options: (1) You may have a local hearing healthcare professional make impressions of your ears, or (2) You may purchase an E-Z Impression Kit.

If you have your impressions made locally, please print an earmold order form. You will be given instructions via email to fill out the form. If you purchase an impression kit, instructions and an order form for your custom-molded product will be sent with the kit.

Once you have impressions of your ears, you may send them with your order form and payment to Precision Laboratories for processing of your custom-molded order.

NOTE: This option is available only to our international customers.

CAN YOU SEND ME A PRODUCT CATALOG?
We are a manufacturer/distributor of custom-molded hearing products. With exception, the products displayed at this website are only available from your local hearing healthcare professional. We do not maintain a consumer product catalog. Our "catalog" is really a reference manual for hearing healthcare professionals. Hard copy of this catalog is available only to them. The bulk of the information contained in this reference manual is also available online. If you would like to view this manual, please visit the Earmold Reference section of this website.

Qualified hearing healthcare professionals should contact Precision Laboratories Sales Department for a current catalog. Consumers may view our products online. If you are interested in purchase of these products, please contact your local hearing healthcare professional.



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U.S. Sales: 800/711-7317; Worldwide Sales: 407/774-8022; Facsimile: 407/774-8133

Copyright © 1996-2001 Precision Laboratories, Inc.
Member National Association Earmold Laboratories